icon billing color - ICAN Group

For Specialists

for specialists - ICAN Group

How We Support Your Practice

  • Timely Claims Submission
    All claims are submitted promptly to medical schemes, health insurers, and third parties.
  • Electronic Submission of Claims
    Clinicians have access to a streamlined mobile billing portal that allows them to capture claims in real-time. We provide customised onboarding and training — virtually or in person — to help you get the most out of the platform.
  • Active Claims Management
    Our billing team proactively follows up on outstanding claims, resolves rejections promptly, and supports all communication with schemes and stakeholders.
  • PMB Claims Support
    We assist with Prescribed Minimum Benefit claims by coordinating the collection of radiology, pathology, and other supporting reports, and managing scheme engagement from start to finish.
  • WCA/COID
    We handle all related claims in partnership with a specialist firm to ensure efficient fund recovery and compliance.
  • Professional Stakeholder Liaison
    We engage professionally with surgeons’ rooms, hospitals, patients, and scheme representatives on your behalf.
  • Legal & Debt Management
    In the rare event legal recovery is required, no account is referred without your express consent. We collaborate with a trusted legal partner specialising in medical debt recovery.

Financial Reporting & Oversight

We provide detailed monthly reporting that gives you complete visibility over your financial performance, including:

  • Turnover and receipts
  • Age analysis reports
  • Outstanding claims
  • Bad debt and discounts
  • Reconciliations matched to your bank statement

Our reporting tools are designed for clarity, accountability, and confidence — so you always know where your practice stands.