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For Patients

patients - ICAN Group

Understanding Your Account

As a patient, you may receive a separate invoice from ICAN Billing for your anaesthetic or critical care services. These fees are billed independently from your hospital or surgical costs.

What You Should Know:

  • Our billing reflects standard private practice rates.
  • Where applicable, we submit claims to your medical scheme on your behalf.
  • If your scheme does not cover the full amount, you may be required to pay a co-payment.
  • In PMB-eligible cases, we assist with scheme submissions and provide necessary documentation such as pathology or imaging reports.
  • We manage Workers’ Compensation and third-party claims through a dedicated partner firm.

Need Help?

Our administrative team is here to assist with any billing enquiries, including co-payments, authorisations, or medical aid issues. Please contact us — we’re here to help.